we experienced a major incident at our Strasbourg (SBG) site. A fire broke out during the night, affecting many international customers who have data hosted in our Strasbourg datacentres. Our industrial and technical teams took action in an exemplary manner throughout the night, under particularly difficult circumstances. Thankfully there were no casualties, either among our ranks or among the firefighters who worked to bring the fire under control. Our teams are also very grateful for the words of support sent by our customers throughout the day. Ever since the local prefecture reopened access to the site in the late morning, we have been putting all our efforts into restoring services and supporting our users. Below is some information and recommendations for our customers.
Tuesday, March 16, 2021